Nearly all your questiosns and issues can be resolved by visiting the website above! If service is not working follow the steps below before opening a Ticket... Visit Our Support Page Here: https://tinyurl.com/CobraTechSupport
Restart Router - Keep unplugged for 30 Seconds and plug it back in.
Restart Modem - Keep unplugged for 30 Seconds and plug it back in.
Restart Firestick or Android Box - Unplug for 30 seconds and plug back in.
Try now going back into your app and service should be working.