**Opening a Support Ticket**

Before opening a ticket please fully review our Support Page as most answers are listed here : https://cobraservers.com/billing/index.php?rp=/knowledgebase/1/Setup-Guide 

If you need to open a support ticket you can do so by logging into your account here: https://cobraservers.com/billing/clientarea.php

Once logged in look at the top tabs for "Support" then click on Tickets and open a ticket by filling out the reason you need assistince. 

We reply to all tickets during our office hours below...

SUPPORT HOURS (Eastern Times) :

Monday - Friday
9:00 am - 11:00 am
2:00 pm - 3:00 pm 
 6:00 pm - 10:00 pm 

Saturday - Sunday 
10:00 am - 12:00 pm 
6:00 pm - 8:00 pm 

All tickets will be answered during these times. 

For Faster resolution see the tips below...

You may need to try troubleshooting the following if your not getting into the service...

**It may require you to do this process a couple of times to get it to connect as your device must be reading that old data still**

>Clear Cache and Data from the app by going into the Device settings and finding the Tivimate or Cobra app and clearing cache and data and force close the app.
>Once you have cleared the Cache and data then uninstall the app.
>Then restart your router, modem, and Firestick.
>Once restarted then go to download one of the apps.

You can use one of these codes below to download the apps in the "Downloader" app.
Smarters Code: 16907
XCIPTV Code: 80254 (Use Server #2 when logging in to XC App)

For apps asking for a Server URL use this...  Server URL: nv1connect.com:80

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