Before opening a ticket please fully review our Support Page as most answers are listed here : https://cobraservers.com/billing/index.php?rp=/knowledgebase/1/Setup-Guide
If you need to open a support ticket you can do so by logging into your account here: https://cobraservers.com/billing/clientarea.php
Once logged in look at the top tabs for "Support" then click on Tickets and open a ticket by filling out the reason you need assistince.
We reply to all tickets during our office hours below...
9:00 am - 11:00 am
2:00 pm - 3:00 pm
6:00 pm - 10:00 pm
10:00 am - 12:00 pm
6:00 pm - 8:00 pm
All tickets will be answered during these times.
For Faster resolution see the tips below...
You may need to try troubleshooting the following if your not getting into the service...
**It may require you to do this process a couple of times to get it to connect as your device must be reading that old data still**
>Clear Cache and Data from the app by going into the Device settings and finding the Tivimate or Cobra app and clearing cache and data and force close the app.
>Once you have cleared the Cache and data then uninstall the app.
>Then restart your router, modem, and Firestick.
>Once restarted then go to download one of the apps.
You can use one of these codes below to download the apps in the "Downloader" app.
Smarters Code: 16907
XCIPTV Code: 80254 (Use Server #2 when logging in to XC App)
For apps asking for a Server URL use this... Server URL: http://nv1connect.com:80
