Support Hours


All tickets will be answered within 3-5 hours from when you opened the ticket during the hours listed below...



SUPPORT HOURS (Eastern Time) :

Monday - Friday 
9:00 am - 7:00 pm 

Saturday - Sunday 
10:00 am - 6:00 pm 

Tickets opened after our support hours will be responded to the next day.


For Faster resolution see the tips below...

You may need to try troubleshooting the following if your not getting into the service...

**It may require you to do this process a couple of times to get it to connect as your device must be reading that old data still**

>Clear Cache and Data from the app by going into the Device settings and finding the Tivimate or Cobra app and clearing cache and data and force close the app.
>Once you have cleared the Cache and data then uninstall the app.
>Then restart your router, modem, and streaming devices.
>Once restarted then go to download one of the apps.


You can use one of these codes below to download the apps in the "Downloader" app.

Smarters Code: 16907
XCIPTV Code: 80254 (Use Server #2 when logging in to XC App)



For apps asking for a Server URL use this...  Server URL: http://nv1connect.com:90

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